From the earliest days of its history, the
Usenet system has helped people share knowledge and get answers to
important questions. Over two decades later, Usenet newsgroups
have grown into a vast information resource tool. Usenet lets
researchers pick the brains of thousands of experts on topics
ranging from science to art and everything in between.
Usenet is used to share documents and information that people just
can't find anywhere else. If you need a manual or a lost instruction
page ask Usenet because you know they will have it.
Because of its endless scope, the Usenet system
can seem overwhelming to the first-time researcher. Fortunately,
Usenet hierarchy helps tame the clutter. The most widely-used
newsgroups are located within the so-called 'Big Eight' hierarchies:
comp, humanities, misc, news, rec, sci, soc, and talk. But while
these are a good place to start, there are more newsgroups to
explore including close to 1,000 top-level hierarchies, including
the anything-goes alt hierarchy.
When you find postings that match your topic, note which newsgroups
they are in (many messages are cross-posted to more than one
newsgroup). This will help you decide which newsgroups to focus on
in your research.
Many software and hardware companies, such as Microsoft, Adobe, and
3Com, have their own hierarchies of newsgroups, monitored by expert
users and sometimes company employees.
With millions of Usenet users across the world, odds are that the questions you need to ask have already been answered. Often, the most common questions and answers are collected in a FAQ (frequently asked questions) document posted to the newsgroup at regular intervals. To find it, search the subject headings for the term 'FAQ' Other places to find FAQs are the .answers group in that hierarchy (for example, sci.answers) and the www.faqs.org website.
When you can't find the answer you need, it's
time to ask. Remember that many Usenet newsgroups are like little
communities, conversations among friends. Approach these users as
you would any group of strangers, with courtesy and respect, and
you will get more acceptance and support.
When posting a question, be sure to provide enough background
information to help someone understand what you're asking, but avoid
excessive detail. For example, when asking about a computer problem,
provide the type of computer hardware and operating system you are
using.
Give your message a specific subject line that flags down the people
who have the answer you need. A subject line like 'Gardening
question, can anybody help?' will not get as much response as 'Weed
killers in arid climates; advice needed'. Don't expect an answer
right away. It can take many hours, perhaps even days, for your
question to travel about the Usenet system and for the answers to
return. In a while, you may read several responses with information
you need. Eventually, your simple question may blossom into a
discussion thread, in which more users chip in additional facts and
clarifications. Once you have the facts you need, feel free to send
a 'thank you' e-mail message to the people who helped you (but don't
post 'thank you' messages to the newsgroup itself).
Not every answer you will get from Usenet newsgroups will be totally
accurate and complete; the more users seem to agree upon an answer,
the more accurate it is likely to be. Whenever possible, verify
answers against other sources, such as web sites or printed
references. But with patience and practice, Usenet newsgroups can be
a vital part of any researcher's toolkit.